COVID Information 6

• Coronavirus - When Great Value Vacations has Postponed your trip
• My trip was postponed - now what?
• Corona Virus - U.S State Department Information
• COVID-19 Testing - CDC Requirement
• What are the COVID requirements for the country I'm traveling to?

View all 6

General Traveler Questions 42

• How do I log into my Traveler Portal Account
• How do I create a Great Value Vacations' Traveler Portal Account
• Can I get a refund if I cancel my trip?
• What if I need assistance while on my trip?
• Can I transfer my trip to another person?

View all 42

Flight Questions 17

• I got to the airport too late and missed my flight. What do I do?
• What if I missed my flight connection because of flight delays?
• Can I fly from another city that is not listed in the vacation package?
• Can I book my own flight to meet the departing flight that is listed on the vacation package?
• Can I make a change to my ticket after booking?

View all 17

Car Rental Questions 9

• Do I need an international driver's permit to drive a car in other countries?
• What do I need to pick up my rental car?
• What are the age requirements for renting a car in Europe?
• Do I really need to purchase car insurance for my rental car?
• How do I pay parking / traffic tickets while on my trip?

View all 9

Air Help 1

• AirHelp FAQs

Hotel and B&B Questions 11

• How do I book my Ireland B&Bs ?
• How do I book my UK (England and Scotland) B&Bs?
• What time is hotel check-in and check-out?
• Can I book a single room?
• Do I need an electricity adapter/convertor for my trip?

View all 11

Payment Questions 6

• Can I make a deposit now and pay the rest later?
• What credit cards do you accept?
• Can I use more than 1 credit card to make payment?
• Are there any additional fees or charges?
• Are there any child discounts?

View all 6

Passport and Visa Questions 3

• What if I don't have my passport when I make my booking?
• How long should my passport be valid?
• Do I need an entry visa to travel on my trip?

Groupon Purchasing and Redeeming 9

• How Groupon Offers Work
• How do I find my Voucher code?
• How is my Groupon voucher applied to my reservation?
• When will I receive a confirmation of my trip after I purchase a Groupon voucher?
• What if I can't find any dates that work for me after I have purchased my Groupon voucher?

View all 9

Discounts 5

• Can I get a 'Senior' discount?
• How do I apply my survey discount?
• Do you offer Military discounts?
• Do you offer group discounts?
• Why isn't the Promo Code working for my booking?

Documents 6

• When will my travel vouchers be available?
• Where are my ferry tickets?
• Where is my transfer information ?
• How do I get from the hotel to the rail station ?
• Why is my first and middle together on my air ticket

View all 6

Call Center Fee 1

• Is there any fee to book over the phone?