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You will find most of your questions about flight, hotels, cars or vouchers answered below
Knowledge base
Frequently Asked Questions
COVID Information
6
Coronavirus - When Great Value Vacations has Postponed your trip
My trip was postponed - now what?
Corona Virus - U.S State Department Information
COVID-19 Testing - CDC Requirement
What are the COVID requirements for the country I'm traveling to?
See all 6 articles
General Traveler Questions
42
How do I log into my Traveler Portal Account
How do I create a Great Value Vacations' Traveler Portal Account
Can I get a refund if I cancel my trip?
What if I need assistance while on my trip?
Can I transfer my trip to another person?
See all 42 articles
Flight Questions
17
I got to the airport too late and missed my flight. What do I do?
What if I missed my flight connection because of flight delays?
Can I fly from another city that is not listed in the vacation package?
Can I book my own flight to meet the departing flight that is listed on the vacation package?
Can I make a change to my ticket after booking?
See all 17 articles
Car Rental Questions
9
Do I need an international driver's permit to drive a car in other countries?
What do I need to pick up my rental car?
What are the age requirements for renting a car in Europe?
Do I really need to purchase car insurance for my rental car?
How do I pay parking / traffic tickets while on my trip?
See all 9 articles
Air Help
1
AirHelp FAQs
Hotel and B&B Questions
11
How do I book my Ireland B&Bs ?
How do I book my UK (England and Scotland) B&Bs?
What time is hotel check-in and check-out?
Can I book a single room?
Do I need an electricity adapter/convertor for my trip?
See all 11 articles
Payment Questions
6
Can I make a deposit now and pay the rest later?
What credit cards do you accept?
Can I use more than 1 credit card to make payment?
Are there any additional fees or charges?
Are there any child discounts?
See all 6 articles
Passport and Visa Questions
3
What if I don't have my passport when I make my booking?
How long should my passport be valid?
Do I need an entry visa to travel on my trip?
Groupon Purchasing and Redeeming
9
How Groupon Offers Work
How do I find my Voucher code?
How is my Groupon voucher applied to my reservation?
When will I receive a confirmation of my trip after I purchase a Groupon voucher?
What if I can't find any dates that work for me after I have purchased my Groupon voucher?
See all 9 articles
Discounts
5
Can I get a 'Senior' discount?
How do I apply my survey discount?
Do you offer Military discounts?
Do you offer group discounts?
Why isn't the Promo Code working for my booking?
Documents
6
When will my travel vouchers be available?
Where are my ferry tickets?
Where is my transfer information ?
How do I get from the hotel to the rail station ?
Why is my first and middle together on my air ticket
See all 6 articles
Call Center Fee
1
Is there any fee to book over the phone?
General
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