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You will find most of your questions about flight, hotels, cars or vouchers answered below
Knowledge base
Frequently Asked Questions
COVID Information
0
Air Help
1
AirHelp FAQs
Call Center Fee
1
Is there any fee to book over the phone?
Car Rental Questions
9
Can I change the name of the driver on my car rental?
Do I need an international driver's permit to drive a car in other countries?
Do I really need to purchase car insurance for my rental car?
How do I add car insurance to my car rental?
How do I pay parking / traffic tickets while on my trip?
See all 9 articles
Discounts
5
Can I get a 'Senior' discount?
Do you offer group discounts?
Do you offer Military discounts?
How do I apply my survey discount?
Why isn't the Promo Code working for my booking?
Documents
6
How do I get from the hotel to the rail station ?
How do I read my train tickets?
Where are my ferry tickets?
Where is my transfer information ?
When will my travel vouchers be available?
See all 6 articles
Flight Questions
17
Can I book my own flight to meet the departing flight that is listed on the vacation package?
Can I change my departure gateway?
Can I customize my flight?
Can I fly from another city that is not listed in the vacation package?
Can I make a change to my ticket after booking?
See all 17 articles
General Traveler Questions
45
Can I add another person to my trip?
Can I book any of the vacations for Solo (single ) travel?
Can I book a trip without flights?
Can I book more than one vacation package together?
Can I bring a service animal on my trip?
See all 45 articles
Groupon Purchasing and Redeeming
9
Can I purchase the Groupon deal without airfare?
How do I book a Groupon vacation package?
How do I find my Voucher code?
How Groupon Offers Work
How is my Groupon voucher applied to my reservation?
See all 9 articles
Hotel and B&B Questions
11
Can I book a single room?
Do I need an electricity adapter/convertor for my trip?
Do you have information about amenities and parking at my hotel?
How do I book my Ireland B&Bs ?
How do I book my UK (England and Scotland) B&Bs?
See all 11 articles
Passport and Visa Questions
6
Brazil - Visa Requirement for U.S., Canadian & Australian Tourists
Do I need an entry visa to travel on my trip?
ETA - Electronic Travel Authorization
How long should my passport be valid?
TDAC - Thailand Digital Arrival Card
See all 6 articles
Payment Questions
6
Are there any additional fees or charges?
Are there any child discounts?
Can I make a deposit now and pay the rest later?
Can I use more than 1 credit card to make payment?
Do you sell gift certificates?
See all 6 articles
General
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