Welcome
Login
Destinations
Limited Time Offers
Travel Inspiration
Destinations
Limited Time Offers
Travel Inspiration
Call Us
(800) 896-4600
HOURS
Every Day 12:30pm - 9pm ET
How can we help you today?
Enter your search term here...
Search
You will find most of your questions about flight, hotels, cars or vouchers answered below
Knowledge base
Frequently Asked Questions
COVID Information
6
Coronavirus - When Great Value Vacations has Postponed your trip
My trip was postponed - now what?
Corona Virus - U.S State Department Information
COVID-19 Testing - CDC Requirement
What are the COVID requirements for the country I'm traveling to?
See all 6 articles
General Traveler Questions
42
How do I log into my Traveler Portal Account
How do I create a Great Value Vacations' Traveler Portal Account
Can I get a refund if I cancel my trip?
What if I need assistance while on my trip?
Can I transfer my trip to another person?
See all 42 articles
Flight Questions
17
I got to the airport too late and missed my flight. What do I do?
What if I missed my flight connection because of flight delays?
Can I fly from another city that is not listed in the vacation package?
Can I book my own flight to meet the departing flight that is listed on the vacation package?
Can I make a change to my ticket after booking?
See all 17 articles
Car Rental Questions
9
Do I need an international driver's permit to drive a car in other countries?
What do I need to pick up my rental car?
What are the age requirements for renting a car in Europe?
Do I really need to purchase car insurance for my rental car?
How do I pay parking / traffic tickets while on my trip?
See all 9 articles
Air Help
1
AirHelp FAQs
Hotel and B&B Questions
11
How do I book my Ireland B&Bs ?
How do I book my UK (England and Scotland) B&Bs?
What time is hotel check-in and check-out?
Can I book a single room?
Do I need an electricity adapter/convertor for my trip?
See all 11 articles
Payment Questions
6
Can I make a deposit now and pay the rest later?
What credit cards do you accept?
Can I use more than 1 credit card to make payment?
Are there any additional fees or charges?
Are there any child discounts?
See all 6 articles
Passport and Visa Questions
3
What if I don't have my passport when I make my booking?
How long should my passport be valid?
Do I need an entry visa to travel on my trip?
Groupon Purchasing and Redeeming
9
How Groupon Offers Work
How do I find my Voucher code?
How is my Groupon voucher applied to my reservation?
When will I receive a confirmation of my trip after I purchase a Groupon voucher?
What if I can't find any dates that work for me after I have purchased my Groupon voucher?
See all 9 articles
Discounts
5
Can I get a 'Senior' discount?
How do I apply my survey discount?
Do you offer Military discounts?
Do you offer group discounts?
Why isn't the Promo Code working for my booking?
Documents
6
When will my travel vouchers be available?
Where are my ferry tickets?
Where is my transfer information ?
How do I get from the hotel to the rail station ?
Why is my first and middle together on my air ticket
See all 6 articles
Call Center Fee
1
Is there any fee to book over the phone?
General
Upgrade
0