When filing a claim with Trip Mate, you will be required to provide your Great Value Vacations 'booking number'. This is the GVV number provided to ...

All of our rates on both our US and CA websites are priced in USD. 

If you are unable to locate a booked tour, it is your responsibility to contact the tour company using the provided contact information in your Travel Docum...

If you booked a transfer and are unable to locate the driver, it is your responsibility to contact the transfer company using the provided contact informati...

Please click here to complete a form for emergency assistance.  Note that this form is to used ONLY by travelers in destination or departing within the ...

If you require assistance while in destination you should first reach out to your local vendors (tour operators) or the hotel front desk. Your travel docume...

Baggage allowance is not always included with your airline tickets. Please refer to you flight information document which can be found in the "Travel D...

To reach out to us via email please click the 'Help' tab on our website.  Otherwise, you can call us at 800 896 4600. 

Unless otherwise stated on your itinerary, you will be responsible for purchasing your own train tickets. However, if train tickets are included in your pac...

Your travel credit is located under the 'Travel Credit/Vouchers' tab in your Traveler Portal.