Welcome
Login
You will find most of your questions about flight, hotels, cars or vouchers answered below

General Traveler Questions

Should I exchange US money before my trip?
Currency can be exchanged at airports and banks and some hotels will also offer this service. Service fees may also be applicable. It's a good idea ...
Which credit cards are widely accepted outside of the US or Canada?
Visa, MasterCard and American Express are accepted in most countries. Please be sure to check with the shop/restaurant/vendor to be sure as some smaller ven...
How do I check the weather for my trip?
For weather conditions pertinent to your itinerary visit reliable and international-friendly sites such as www.weather.com
Why do I have to rebook on the same airline?
In many cases the airline that was booked on your original reservation requires us to rebook your new flights on the same air record (confirmation, PNR) to ...
What if I have an Emergency
Please click here to complete a form for emergency assistance.  Note that this form is to used ONLY by travelers in destination or departing within the ...
Can I re-schedule my tour / excursion ?
If you are in destination and need to reschedule a tour please contact your local vendor.  Contact information for your local vendors can be found on y...
Can I purchase additional services / tours / excursions for my trip?
Please go to the "Customize Your Trip" section of your 'Traveler Portal' account.  Available services will be shown here for you to pu...
My tour got canceled - how do I get a refund?
On occasion tours/excursions are not able to operate and may be cancelled by our local vendors.  If your tour/excursion is canceled during your trip ple...
What currency are your vacation packages priced?
All of our rates on both our US and CA websites are priced in USD. 
Can I change the date of my Northern Lights tour?
If you need to reschedule your Northern Lights tour and are currently in destination (you are currently traveling), please contact your local vendor. Yo...