You will find most of your questions about flight, hotels, cars or vouchers answered below

General Traveler Questions

Can I change the time of my tour?
If you need to reschedule your tour and are currently in destination (you are currently traveling), please contact your local vendor.  You can find the ...
Where are my train tickets?
Unless otherwise stated on your itinerary, you will be responsible for purchasing your own train tickets. However, if train tickets are included in your pac...
I need to cancel my booking
All of our vacation packages are fully non-refundable but we do offer the option of adding Travel Protection at the time of booking.  We strongly advise...
What is my baggage allowance?
Baggage allowance is not always included with your airline tickets. Please refer to you flight information document which can be found in the "Travel D...
I need wheelchair assistance.
If you require wheelchair assistance for your flights please reach out to our customer service team by clicking here. 
How do I book using travel credits?
If you have a valid travel credit, please visit your Traveler Portal first for information about your booking and Travel by date. Go to the 'Travel Cred...
Where is my travel credit?
Your travel credit is located under the 'Travel Credit/Vouchers' tab in your Traveler Portal. 
How do I add travel insurance to my trip?
You have up until 48 hours from the time of booking to purchase Travel Protection. You can add Travel Protection by going to the Dashboard of your Trave...
I can't find my confirmation email.
You can view all of your trip details by visiting your Traveler Portal account. Go to the upper right of our website to log into your account. 
Can I book a trip without flights?
For our vacation packages in the United States we offer 'road trips' which do not include flights.  In addition, some of our other United States...