If you require assistance while in destination you should first reach out to your local vendors (tour operators) or the hotel front desk. Your travel documentation comes complete with  contact information for hotels, car rental companies, local vendors and our local representatives (information will be dependent upon the package that you have purchased).

If you have purchased our Travel Protection Plan please remember that you have access to assistance from Generali Global Assistance around the clock. 

Please see your Travel Protection Plan Voucher (located in the Summary section of your Traveler Portal account) for Generali Global Assistance's telephone number.

If you are in destination or traveling within the next 3 days and have not been able to resolve your issue by contacting local vendor please click here to complete a form for emergency assistance. 

Note that this form is to used ONLY by travelers in destination or departing within the next 3 days.