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You will find most of your questions about flight, hotels, cars or vouchers answered below

Flight Questions

information about the flights that are included in our vacation packages

I got to the airport too late and missed my flight. What do I do?
You will need to work with the airline ticketing agent to re-book you on the next available flight. To book a new ticket you will face change fees and any f...
Is there some easier way to get through the airport security process?
For smoother security screening and an overall better experience, we suggest looking into the government's TSA precheck program. The program has a fee i...
What if I missed my flight connection because of flight delays?
If the delayed flight was booked together with the connecting flight, please work with an airline ticketing agent to get yourself on the next flight.    I...
What if my flight is delayed?
If your flight is delayed we recommend that you contact the local vendors to inform them of your new arrival time. Their contact information can be fou...
What is my Play Airlines' PNR ?
Your Play Airlines' PNR (confirmation code) will be added to your flight voucher (located in your Portal) approximately 10 days after your date of booki...
What time should I arrive at the airport for my flight?
We suggest that you arrive at the airport at least 3 hours prior to flight departure for international travel, 3.5 hours if you have a rental car to return....
Where can I find my airline PNR (record locator) ?
Your airline PNR record locator can be found in the 'Dashboard' section of your Traveler Portal.