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You will find most of your questions about flight, hotels, cars or vouchers answered below

Flight Questions

information about the flights that are included in our vacation packages

What if my flight is delayed?
If your flight is delayed we recommend that you contact the local vendors to inform them of your new arrival time. Their contact information can be fou...
Where can I find my airline PNR (record locator) ?
Your airline PNR record locator can be found in the 'Dashboard' section of your Traveler Portal. 
Can I change my departure gateway?
At the time of booking, yes, you can change your departure gateway.  To select your departing city, simply click the 'Departure Airport' drop-down ...
How do I upgrade my flight?
To upgrade your flight, you will need to contact the airline directly as they handle upgrades.  Please note that upgrades are subject to availability an...
Can we book from 2 different airports?
Yes! If you and your traveling companion(s) are departing from different airports we can book this for you. You would need to call us in order to make the b...
How do I add my passport information to my trip?
If the vacation package that you have booked requires passport details in advance for the land portion, there will be a 'required info' tab in your ...
What is my Play Airlines' PNR ?
Your Play Airlines' PNR (confirmation code) will be added to your flight voucher (located in your Portal) approximately 14 after your date of booking.  ...