You will need to work with the airline ticketing agent to re-book you on the next available flight. To book a new ticket you will face change fees and any fare difference or you may have to purchase a new ticket.


Once you receive your new flight details, please ensure that you notify transfer company (if applicable), car rental (if applicable), your hotel about the change where necessary. Their contact information is located in your Travel Documents.


If you need further assistance please contact us at 800 896 4600 and a Customer Service Agent will assist you or click here to create a form. When creating a form please be sure to put your booking number (i.e. GVV12345) in the "Booking Number" field.