All of our vacation packages are fully non-refundable but we do offer the option of adding Travel Protection at the time of booking.
We strongly advise the purchase of a Travel Protection Plan. The applicable Travel Protection Plan options below will be available with your purchase. Additional details will be provided on your Itinerary and Travel Protection Plan Voucher travel documents upon purchase.
Declining trip protection could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without insurance, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate insurance coverage we will not be liable for any of your losses howsoever arising for which insurance coverage would otherwise have been available.
Travel Protection Plan 1 (excludes Escorted, Golf, Cruise, Rail and/or Group Vacations)
This coverage is designed to protect your investment on all featured self-drive and customized bookings. You may cancel your trip up to 72 hours prior to departure for any reason and you will receive a credit for future travel equaling the full amount of all payments made, less any Travel Protection Plan Cost and fees. You must rebook your vacation using original air carrier at least 72 hours prior to originally scheduled departure and complete travel 1 year from original booking date. Please note that basic economy, prepaid instant purchase airfares and group airfare are not eligible for coverage and are subject to airline-imposed change or cancellation fees based on airline rules at the time that the change is requested.
Coverage goes into effect on the day the premium plan payment is received. This coverage must be purchased within 48 hours after booking. Full description of coverage can be found by visiting http://www.tripmate.com/wpF421K. Pre Departure notice of cancellation must be made by calling (866) 320-2161. Note: Inside 72 hours prior to travel, full cancellation penalties will apply. Plan fees are not refundable at any time.
Please be advised should you cancel your booking and your package has shared accommodations or services you will receive a credit for your airfare (less cost of Trip Protection Plan). Since the shared services are still being used by other members in your traveling party there will be no credit available for those shared services.
Claims for travel insurance protection plan related benefits (post departure benefits) should be made to Trip Mate, a Generali Global Assistance & Insurance Services brand, 1-833-297-2255 or P.O. Box 527, Hazelwood, MO 63042. Plan #: F421K
For residents of New York, Minnesota, Missouri and Washington: The Pre-Departure Cancellation Waiver Benefit may be purchased separately without purchase of the Travel Protection Plan.
Travel Protection Plan 2 (applies to Escorted, Golf, Cruise, Rail and/or Group Vacations)
For travelers on offered Escorted Vacations, Golf, or Cruise Vacations, travel protection is provided by Trip Mate, a Generali Global Assistance & Insurance Services brand. This coverage is designed to protect your travel investment with a full cash refund less the cost of the insurance Travel Protection Plan and cancellation fees covered reasons such as death, sickness, injury or certain other covered reasons. Full description of coverage can be found by visiting http://tripmate.com/wpF421S. This coverage must be purchased within 48 hours after booking.
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Please be advised should you cancel your booking and your package has shared accommodations or services you will be refunded your airfare (less cost of Trip Protection Plan) plus the pro-rated portion of the shared services.
All claims are to be made to Trip Mate, a Generali Global Assistance & Insurance Services brand, 1-833-297-2255 or P.O. Box 527, Hazelwood, MO 63042. Plan #: F421S
.In-Destination Protection Plan
This In-destination coverage is designed to protect you while traveling on all featured travel packages excluding Escorted, Golf, Rail and/or Group Vacations, if you have purchased basic economy flights.
Claims for travel insurance related benefits (post departure benefits) should be made to Trip Mate, a Generali Global Assistance & Insurance Services brand, 1-833-297-2255 or P.O. Box 527, Hazelwood, MO 63042. Plan #: F421P
Download a full description of the benefits for the Travel Protection Plan at https://www.tripmate.com/wpF421P Your plan also includes 24-Hour emergency assistance offered by Generali Global Assistance. T: 833-430-3653 (w/in the USA & Canada) or T: 954-308-3925 (collect from outside USA & Canada).
Additional plan details will be provided on your Itinerary and In-Destination Protection Plan Voucher upon purchase.